Exploring term Fall 2023 Change
- ACAN: Arts of Canada
- ADMN: Public Administration
- AE: Art Education
- AGEI: Ageing
- AHVS: Art History and Visual Studies
- ANTH: Anthropology
- ART: Visual Arts
- ARTS: Arts
- ASL: American Sign Language
- ASTR: Astronomy
- ATWP: Academic and Technical Writing Program
- BCMB: Biochemistry and Microbiology
- BIOC: Biochemistry
- BIOL: Biology
- BME: Biomedical Engineering
- CE: Community Engagement
- CHEM: Chemistry
- CIVE: Civil Engineering
- COM: Commerce
- CS: Canadian Studies
- CSC: Computer Science
- CW: Creative Writing (En'owkin Centre)
- CYC: Child and Youth Care
- DHUM: Digital Humanities
- DSST: Disability Studies (DSS)
- ECE: Electrical and Computer Engineering
- ECON: Economics
- ED-D: Educational Psychology and Leadership Studies
- ED-P: Curriculum and Instruction Studies
- EDCI: Curriculum and Instruction Studies
- EDUC: Education
- ENGR: Engineering
- ENSH: English
- ENT: Entrepreneurship
- EOS: Earth and Ocean Sciences
- EPHE: Exercise Science, Physical and Health Education
- ER: Environmental Restoration
- ES: Environmental Studies
- EUS: European Studies
- FA: Fine Arts
- FRAN: French and Francophone Studies
- GDS: Global Development Studies
- GEOG: Geography
- GMST: Germanic Studies
- GNDR: Gender Studies
- GREE: Greek
- GRS: Greek and Roman Studies
- HDCC: Human Dimensions of Climate Change
- HINF: Health Information Science
- HLTH: Health
- HS: Health and Society
- HSD: Human and Social Development
- HSTR: History
- HUMA: Humanities
- IB: International Business
- ICDG: Indigenous Community Development and Governance
- IED: Indigenous Education
- IGOV: Indigenous Governance
- INGH: Indigenous Health Studies
- INTS: International Health Studies
- IS: Indigenous Studies
- ISP: Intercultural Studies and Practice
- ITAL: Italian
- LAS: Latin American Studies
- LATI: Latin
- LAW: Law
- LING: Linguistics
- MATH: Mathematics
- MDIA: Media Studies
- MECH: Mechanical Engineering
- MEDI: Medieval Studies
- MEDS: Medical Science
- MICR: Microbiology
- MRNE: Marine Science
- MUS: Music
- NURS: Nursing
- PAAS: Pacific and Asian Studies
- PHIL: Philosophy
- PHYS: Physics
- POLI: Political Science
- PORT: Portuguese
- PSYC: Psychology
- RCS: Religion, Culture and Society
- SCIE: Science
- SENG: Software Engineering
- SJS: Social Justice Studies
- SLST: Slavic Studies
- SMGT: Service Management
- SOCI: Sociology
- SOCW: Social Work
- SOSC: Social Science
- SPAN: Spanish
- STAT: Statistics
- TCA: Transformative Climate Action
- THEA: Theatre
- TS: Technology and Society
- VIRS: Visiting International Research Studies
- VKUR: Valerie Kuehne Undergraduate Research Award
- WRIT: Writing
- ADMN200: International Community Development Through Capacity Building
- ADMN201: Social-Ecological Justice and Action for Planetary Health
- ADMN310: Public Sector Economics
- ADMN311: Introduction to Public Administration
- ADMN312: Leading and Managing in Public and Non-Profit Sectors
- ADMN314: Public Sector Research and Analysis
- ADMN316: Public Sector Communications
- ADMN330: Indigenous Governance in Canada
- ADMN331: Governance for Planetary Health
- ADMN407: Managing Service Delivery
- ADMN409: Non-profit Governance and Management
- ADMN411: Public Sector Project Management
- ADMN420: The Public Policy Process
- ADMN421: Financial Management
- ADMN422: Ethical Public Management
- ADMN423: Local Government and Governance
- ADMN431A: Public Sector Human Resource Management
- ADMN431B: Labour Relations Negotiations
- ADMN437: Foundations for Program Evaluation
- ADMN445: Urban and Regional Development
- ADMN446: Local Government Land Use Planning
- ADMN452: Local Government Law
- ADMN462: Intergovernmental Relations in Canada
- ADMN470: Contemporary Topics in Administration
- ADMN477: Strategic Planning and Implementation
- ADMN490: Directed Studies
ADMN407
Managing Service Delivery
Explores challenges facing public sector managers who develop or transform public services with a strong focus on service recipients. Examines the drivers of service transformation, surveys the ways that public services can be reformed; and presents frameworks to assess service needs, engage service recipients and stakeholders, implement new delivery arrangements (including networks and partnerships), manage across boundaries, conduct performance measurement and ensure accountability.
Lecture: 0h
Lab: 0h
Tutorial: 0h
Credits: 1.5